“Dear Patricia, Thanks so much for the call last night – I did appreciate it and all the work that you are doing on behalf of the friendsfirst members. You really do provide a personal and caring service. I’ve not been involved with any other kind of agency but I would imagine that you are rare in the care that you provide and demonstrate. I do realize that I’ve not taken advantage of the services you provide; perhaps moving back to the UK and beginning a new job and setting up home etc has actually been more demanding and challenging than I’d anticipated, and it’s left me a bit weary I think, and perhaps not as able to pursue things as I’d hoped. Thanks again though for your encouragement and hard work,”