Terms & Conditions
Please read our Terms & Conditions carefully. They will form the basis of the contract between us.
These terms & conditions apply to all members and the services provided by friendsfirst. friendsfirst’s employees or agents are not authorised to make any representations in relation to the service/s provided by friendsfirst which exceed representations made in publishedfriendsfirst literature, and the member acknowledges that he or she does not rely upon and waives any breach of such representation which excludes any representations made in this contract.
The object of membership is to allow paid up members the opportunity of gaining new friends. However because each member can choose whether or not to make contact, friendsfirst cannot guarantee any contact with other members. Further friendsfirst does not accept responsibility for any inaccuracies or misprints in any member’s profile. Each member is responsible for ensuring the information supplied is correct.
Membership is open to single Christians who are residents of the UK and Ireland only. To be eligible to join applicants should be Christian believers who associate themselves with a mainline Christian denomination. Membership is for a minimum term of 12 months after which notice can be given to terminate our services subject to 30 days notice. Membership is for the purposes of meeting members of the opposite sex and is not open for same gender contact although it is recognised that friendships may be made between the same genders at social events/holidays. Completing an application form does not guarantee membership. Membership is provided once the application form has been assessed, the relevant proof of identification has been submitted, and both have been deemed suitable. Membership is entirely at friendsfirst discretion.
Members profiles will be kept on a computer data base and it is accepted by each member on membership that all his or her details may be released to other members except those details which the member has requested should be kept confidential. Should any member require that any data supplied be kept confidential then the member must specifically note this on their profile form. In the absence of any written request it is implied by each member that his or her personal details, except for their address, and telephone number (where specified), may be released to other members on request.
friendsfirstshall not be liable for any damage, injury or risk associated with, or caused by, membership. Further friendsfirst shall not be liable for any misrepresentation or client errors or for any loss of data or profile details recorded incorrectly. friendsfirst shall not be liable for the acts or omissions of any members and members are entirely liable for the information they supply. As a member of friendsfirst you are responsible for the interaction you create with other members and friendsfirst shall not be liable for the consequences of any dispute, or any other event (whether arising from false or inaccurate information or any other cause) originating from or during interaction between members. At its discretion friendsfirst reserves the right to intervene in a dispute between members of friendsfirst, and on behalf of one or other member.
Admission as a member is not guaranteed and if friendsfirst decide to reject any application for membership a full refund will be provided if any monies have been paid. Member’s profile lists will only be sent to members following the membership fee having been received byfriendsfirst.
Termination of Membership
friendsfirstmay terminate the membership of a member if his or her subscription has not been paid within 14 days after it became due. A member whose membership is terminated for non-payment may be readmitted to membership upon payment of all arrears and any charges incurred by friendsfirst.
Cessation of Membership
A member may cease to be a member of friendsfirst by resignation, which must be notified to friendsfirst in writing accompanied by all subscriptions due to the date of such resignation. Cessation may further occur by suspension or expulsion by friendsfirst at any time during membership and in this case no refunds will be given. Paid membership fees are non refundable. Refunds are not normally given and are only considered after a full years membership has expired. Refunds for subsequent payments made originally by standing order will only be given on a pro rata basis.
Right to cancel
From 13 June 2014 the Consumer Contracts Regulations – which implement the Consumer Rights Directive in UK law – apply to all purchases you make at a distance. The Distance Selling Regulations have been subsumed into this new piece of legislation.
Until 13 June 2014, the Distance Selling Regulations were the rules that protected your consumer rights when buying products from a distance, for example, online or over the phone.
You have the right to cancel your contract for membership within 14 days of your first payment without giving any reason. However if we have written up your personal profile in this time, and/or you have had your professional photoshoot arranged, and/or set up or undertaken your enhanced profile interview, then your right to cancel your membership under the Consumer Contracts Regulations still stand but you will be liable to pay for the cost of services already provided. This is because the regulations provide that any material that we produce for individual clients that is bespoke or personal to them (which your profile, photoshoot and enhanced profile are) constitutes an exception to the statutory right to cancel the order under the regulations.
If you feel you may want to change your mind within the 14 day cooling off period you should specifically request that we do not do any work on your behalf in the first 14 days. This will include receiving and adding your personal profile information to our ‘matching’ systeme, arranging for you to be seen by a professional photographer, our membership team telephoning you to welcome you to friends1st, sending out your welcome pack and membership information and anything else we normally do at the start of a membership. If you have not specifically requested that we do not do any of this, and any or all or this has been started or complete, you will be liable to cover our expenses which we charge at £200
The cancellation period will expire after 14 days from the date of your first payment.
To exercise the right to cancel, you must inform us of your decision to cancel our contract by a clear statement (e.g a letter sent by post or an email) (you may use the model cancellation form provided here-and if you’d like a copy of it please request this and we’ll send it to you) and we must not have written up your profile. You may use the provided cancellation form (click here), but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you; and you shall pay us an amount in proportion to what has been performed until you have communicated us your cancellation from this contract, in comparison with the full coverage of the contract.
We will make the reimbursement without undue delay, and not later than –
a) 14 days after the day we receive back from you any goods supplied, or
b) (if earlier) 14 days after the day you provide evidence that you have returned the goods (your welcome pack), or
c) if no welcome pack has yet been supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement by cheque or bank transfer – you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received your welcome pack back from you or you have supplied evidence of having sent it back, whichever is the earliest.
You will sent the welcome pack back to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct costs of returning the goods.
Membership of friendsfirst is conditional upon the member showing respect to other members and responsibility in all dealings with them. If a member breaches this condition or if friendsfirst has reasonable grounds for believing that a member represents a danger or threat to the safety of any other member,friendsfirst reserves the right to notify the relevant authorities, and to revoke membership without returning any paid membership fee. friendsfirst may reprimand, or suspend or expel from membership any member who is in breach of the above said terms and conditions or whose conduct (in the sole opinion and discretion of the proprietor), is prejudicial to the interests offriendsfirst or whose conduct renders him unfit for membership.
friendsfirst may vary the above Terms and Conditions upon reasonable notice. Interpretation In these rules references to the masculine include the feminine and where appropriate the singular the plural and the headings are for ease of reference only and are not to be taken into account in their interpretation.