Our Privacy Policy

friendsfirst takes your privacy seriously. This Privacy Policy explains the steps we have taken and continuously take to ensure information that we have and hold about you is kept secure and confidential.

Data Protection

We are registered with the office of the Data Protection Registrar who regulates how we store and use information about you. If you would like more information on this please look at their website www.dataprotection.gov.uk

The information we have about you

The information you provide us in your personal profile form is used to compile your profile that is sent to other members. You have a choice whether you wish to provide your phone number/s and email address to other members. Your address is used solely and purely for our purposes and is never, on any account, given to any other member/s. If you choose not to disclose your telephone number/s and/or email address these will also be kept purely for our use and will never be given out to other members. We ask for a copy of identification to verify you are who you say you are.

You may change your profile and personal details at any time by contacting us.

In certain circumstances if we have cause for concern about you or your interaction with other members, it may be necessary for us to disclose information about you to statutory authorities and we are at liberty to do this – although it will be done with your knowledge. Please see our Terms and Conditions for further information. We may also disclose personal information about you if required to do so by law.

Information we send you

As a member of friendsfirst you will receive regular mailings from us. These are always sent in plain white envelopes and there is nothing on the envelope to show that it comes from friendsfirst. We respect your privacy.

Telephone calls to you from the friendsfirst office

When we try to contact you, we will only say it is friendsfirst calling when we are speaking to you personally. If we are speaking to anyone else in your household we will not disclose that it is friendsfirst calling. We respect the
confidence that you have put in us to be discrete.

If you have any concerns about your privacy or what we do with the information you provide to us, or that provided to you by us, please do not hesitate to contact us on 0121 4050675

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“I was very impressed with the literature you’ve sent me. It was so reassuring to talk to you. Please find my application form enclosed.”

(Roy, Quantity Surveyor)

“Thanks for the great service you are providing with friendsfirst.”

(Charles, Ecologist)

I am in receipt of copy of my profile , thanks. There is only one small amendment to make then it will be good and okay. You guys are doing […]

(Sandra, Lecturer)

“It’s definitely an advantage being able to talk to the people who run the organisation. That makes a big difference. Thank you.’

(Delphine)

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